IT Service Desk Officer

At our core, RSL LifeCare provides compassionate care and services to veterans and seniors living in our communities or receiving support at home. For over 100 years, we have proudly supported veterans and their families, and our vision of creating proud communities living their best lives remains central to all we do.

We are expanding and looking for a skilled and service-focused IT Service Desk Officer to join our dedicated Information Technology team. In this role, you will provide frontline support to users across the organisation, playing a key part in keeping our systems running efficiently and supporting our staff to deliver exceptional care and services.

As an IT Service Desk Officer, you will:

• Be the first point of contact for software and hardware support across our organisation
• Respond to user issues and troubleshoot problems including desktops, printers, networks, and RDS.
• Assist with application support, IT system installations, upgrades, and configurations
• Manage help desk tickets in line with ITIL principles using our ITSM platform
• Support staff with ERP and application issues (including LeeCare), telephony, Office365, and SharePoint
• Assist in maintaining operational policies, knowledgebases, and documentation
• Contribute to a collaborative, solution-oriented team environment

A bit about you: You’re a proactive and technically skilled IT professional who enjoys solving problems and helping others. Our expectations are you will bring:

• Strong communication skills and a customer-first approach
• Technical knowledge of Microsoft desktop and server environments
• Experience supporting PCs, peripherals, mobile devices, and conferencing tools
• Familiarity with Office 365 and business application administration
• A collaborative, team-focused attitude and a commitment to quality and service excellence
• Diploma/Degree educated or 2/3 years’ experience in a distributed help desk environment
• Experience with ERP systems and SharePoint, and knowledge of ITSM tools and best practices is an advantage

Benefits of working for RSL LifeCare:

• Salary packaging benefits of up to $15,900 per year, helping you reduce taxable income through tax-free benefits like super contributions and car leasing
• Staff discounts at over 700 retail stores via Maxxia Rewards
• Leave loading (17.5% pay top-up on paid leave)
• Fitness Passport
• Opportunity to work alongside a passionate and supportive team dedicated to making a real difference
• Flexible hybrid model promoting a healthy work-life balance

Our commitment to diversity:
We are proud to stand for our unique values: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One team.

We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel, their families and Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.

It is a mandatory requirement for a team member working in the Aged Care sector to have a valid Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role. Clearances must be verified prior to commencing employment with RSL LifeCare.